Case Studies

In conversation with Pozible: a case study

Elevio is a SaaS business. We’ve created a software product, and most of the companies that use it are software businesses. Sometimes it can seem that software is it’s own little (or big) pond, and people who don’t know much about programming just aren’t part of it – the idea being that creativity and software Read More

How fantastic support can retain clients

As so many of our customers we got to know Torge from Checkdomain through a customer support ticket he sent through a while ago. Whenever someone sends through a question or has an issue, we usually check out their website and try to learn a bit about what they do and how elevio can help Read More

In conversation with Bugherd: a case study

We’ve all been there before – wondering if we’re spending our time doing the right things, if what we’re working on is really making a difference, and whether we could make better use of the time that we’ve got. I’m a firm believer in focusing on your strengths, letting other people focus on theirs, and working Read More

On the power of customer self-service: a case study

Sometimes we all get a little obsessed with tools – the ones that enable us to do our job more efficiently. Sure, tools matter and can make work easier, but at the core it is always about growth. If we want to be able to use tools successfully, we have to understand the underlying principles Read More