Customer Success

The Science of Gratitude

There have been many articles written on the benefits of gratitude. They’re usually published in science or mindfulness journals, or – come the new year – on happiness and self-development blogs. Not many of those articles talk about the benefits of gratitude in a business setting. There’s a whole area of psychology dedicated to business Read More

The Four Ways to Achieve Customer Happiness

Why has customer happiness only become important in the last 10 years? How do happy customers benefit me? Do I really eat 8 spiders while sleeping in my lifetime? These are all questions I had when I started looking at what exactly customer happiness is and why it’s all the rage these days. So come Read More